Terms and Conditions

Who can play

You must be 18 or older to register and use Rocket Play. You are responsible for following the laws that apply where you live.

You cannot deposit or play for real money if online gambling is not allowed by law in your location. The same restriction applies if you are a resident of a country on our restricted countries list.

Some games may be blocked in particular locations under a game provider's rules. You must not use a VPN to bypass such a block. Doing so may lead to confiscated winnings.

Your account

You may have only one account at a time. If you create, hold or use duplicate accounts, payments will be cancelled and the affected accounts will be closed. We may reclaim in full any bonuses or winnings connected with a duplicate account.

Use your account only for personal entertainment, not commercial profit. Do not let anyone else use it. Keep your registration and contact details accurate and up to date.

KYC checks confirm your identity, address and payment method. We may request additional information. Typical documents include:

• proof of identity issued by a government, with your full name, date of birth, photo, and issue and expiry dates
• proof of address showing your name and registered home address, issued no more than 90 days ago
• proof of payment showing the amount, payment account holder and payment date

We may require a video call or a phone call as part of verification. We may terminate activity on the account until verification is complete. After you request a withdrawal, you must remain reachable using the details on your account. If we cannot reach you within two weeks, the account will be locked because KYC has not been completed.

Deposits

Third-party payment systems are not allowed. You must not deposit from an account belonging to a relative, friend, spouse, partner or any other person. We are not responsible for funds lost through a third-party payment account, and winnings resulting from a breach may be void.

Each deposit must be wagered once before funds connected with it become available for withdrawal. If you make several deposits without gaming activity, you must wager their total. Otherwise, we may charge a processing fee for the deposit and withdrawal.

Deposit limits cannot be applied to cryptocurrency deposits. Other available limit tools may still be used. Ask support which payment methods are suitable for your country.

Withdrawals

We may check your identity before processing a payout and may hold a withdrawal or refund while that check is completed. False or incomplete personal data can lead to a refused withdrawal and a terminated account.

The standard maximum withdrawal is 8,000 CAD per week and 32,000 CAD per month. We may make exceptions for higher VIP levels at our discretion. We may also change these limits for a higher VIP level and will tell you beforehand.

If your winning balance available for withdrawal is more than 20,000 CAD, we may divide the payout into monthly instalments until it has been paid in full. A request above the limit of a particular payment method is also paid in instalments. Progressive jackpot winnings are paid in full.

Refunds

We will consider a refund request only if you make it within 24 hours of the transaction. If you say that another person accessed your account, the request must be made within 30 calendar days.

Before calculating a refund, we deduct bonuses and winnings from the balance. We may ask for identity, payment and address documents. Refund payouts are, in principle, processed in 5 to 7 banking days. You are responsible for all costs arising from the refund process.

How bonuses work

Bonuses are non-sticky. You play with real money first and bonus money after that. You cannot request a withdrawal until all wagering requirements are met. Once the bonus money runs out, the bonus ends with it.

Each bonus offer is limited to one person and one family, home address, device, IP address and payment account. Only one bonus may be active at a time, and deposit bonuses cannot be combined. You may cancel a bonus before wagering it or refuse bonuses from us.

Advantage play can make promotions and winnings void. This includes low-risk roulette that systematically covers more than 25 of 36 numbers. Multiple accounts, misleading details, forged or deliberately altered documents, and attempts to exploit system errors can also make bonuses and winnings void. Money obtained dishonestly or in breach of the bonus rules may be confiscated.

Fraud and chargebacks

Fraud includes collusion, attempts to manipulate results, disputed transactions or chargebacks, stolen payment details, identity misuse, multiple accounts and other efforts to gain an unfair advantage.

If we detect or reasonably suspect this activity, we may restrict access to your account and void affected winnings. Payments may be retained when an account raises reasonable suspicion or when manipulation of our systems is involved. We may also terminate access.

Dormant accounts

Your account becomes dormant after 12 consecutive months without a login. While it has a positive balance, we may charge a monthly administrative fee of at least 25 EUR or the equivalent in your account currency.

The fee starts at the beginning of the month after the account becomes dormant. It stops when you reactivate the account or when its balance reaches zero.

Complaints and claims

Send a complaint through live chat, by e-mail to [email protected] or through the online form. We will acknowledge receipt within 24 hours. After our investigation, we will send the result and proposed resolution by e-mail.

If our answer does not settle it, you may take the complaint further to the gambling authority or ask a designated gambling dispute resolution service to review it. Any claim connected with these terms or our services must be filed within one year after it arose.

Your balance is not a bank account

Your Rocket Play account is not a bank account or another financial product. The balance earns no interest. We do not provide currency conversion or exchange services.

Your contract and changes

Your contract is with Scores55 Tech B.V., registered in Curaçao under number 162990 and licensed by the Curaçao Gaming Control Board under licence OGL/2024/1307/0748. We may change these terms at our discretion, and you may be asked to consent to an updated version. If you do not consent, you are entitled to receive the outstanding account balance.