Contact Rocket Play

How can support help

Contact us when you need help with:

• activating your account
• a forgotten e-mail address or password
• changing the e-mail address registered to your account
• a deposit that was charged but not credited
• making a withdrawal or understanding why a request was rejected
• uploading verification documents or checking their status
• a game that freezes, runs slowly or does not open
• setting personal limits or arranging self-exclusion
• submitting a complaint or asking about a refund

Have your relevant account and transaction details ready. For a payment issue, support may ask for information that identifies the transaction. For verification, you may need to provide the requested documents.

Describe the issue clearly so the support team can review the right account activity.

How do you reach us

Live chat is available around the clock, 24/7. You can also e-mail [email protected].

VIP members receive help from a personal VIP manager.