Responsible Gambling
Set your personal limits
Use Personal Limits in your account to control how much you deposit, lose or wager, and how much you spend in one game per day, week or month.
A lower limit takes effect at once. A higher limit can take effect only after you confirm it by e-mail and the previous limit of the same type has ended.
The loss limit is measured against your initial deposit, not winnings added to that deposited amount. This means later winnings do not increase the loss amount protected by the limit.
Take a cooling-off period
A cooling-off period can run for 6 months, 3 months, 1 month, 1 week, 3 days or just 1 day. While it runs, you cannot deposit or receive promotions. You can still access your account and withdraw the remaining funds. You may ask to end the period early and must confirm that decision.
Use self-exclusion
Self-exclusion disables your account for the period you set and removes you from promotions. You cannot deposit or withdraw while it is active. The account is reactivated automatically when the set period ends.
You may also request self-exclusion by e-mailing [email protected]. Choose 3, 6, 9 or 12 months, or an indefinite period. We will block account access and promotional messages.
For an indefinite exclusion, the remaining balance is paid under our payout limits. For a set period, the remaining balance is paid under those limits only after the exclusion ends.
To close your Rocket Play account permanently, contact live chat. A permanently closed account cannot be reopened, and you cannot create a new one.
Check your gambling habits
Answer these questions honestly:
- Have you felt that you should gamble less?
- Has criticism of your gambling annoyed you?
- Have you felt guilty about gambling?
- Have you gambled in the morning to calm your nerves or recover losses?
- Have you gambled to get money for debts?
- Has gambling made you neglect your own or your family's welfare?
- Have you borrowed money or sold something so you could gamble?
- Has gambling caused health problems?
If any answer concerns you, consider setting limits, taking a break or seeking support.
Protect minors
Rocket Play is only for people aged 18 or older. We may request proof of age and deny access if a player is underage.
Parents and guardians can use blocking software to restrict access to gambling services. Examples include CyberPatrol, GamBlock and Net Nanny.
Add a bet blocker
A bet blocker limits or restricts access to gambling services and apps. It adds one more barrier for anyone, you or a person close to you, who finds gambling hard to manage.
Find outside help
Independent support is available from:
- Gamblers Anonymous
- Gambling Therapy